TAIPEI (Taiwan News) — US firm Frost & Sullivan honored CHT Security with the Taiwan Company of the Year Award for its performance in the cybersecurity sector.
Frost & Sullivan commended the Chunghwa Telecom subsidiary for its strong customer support, AI-driven cybersecurity, and approach to protecting businesses from a range of cyber threats.
“The company delivers unique benefits and fosters solid stakeholder relationships by leveraging the voice of the customer and investing in skilled professionals,” Frost & Sullivan Research Analyst Iqra Azam said.
Azam said CHT Security has been recognized as a “client-centric vanguard” in Taiwan’s cybersecurity market by merging its Security Operations Center with Managed Detection and Response services.
“CHT Security also capitalizes on AI and automation to facilitate real-time incident response (IR) and threat detection,” she said. “The company’s all-encompassing offerings meet diverse environments’ (including IT and OT) dynamic requirements and agilely respond to evolving cyber threats.”
CHT Security said it uses AI and other automation technology to reduce the time it takes to detect and mitigate cybersecurity threats. It said it serves nearly 1 million customers across 300 large businesses covering all stages of cybersecurity management.
CHT Security works with universities and runs internal training programs to ensure it has a team with the capabilities needed for complex cybersecurity challenges, the company said. “This strengthens its internal capabilities and enhances its customers’ experience.”
The company also said it puts its customers first to best meet their needs. “CHT Security continuously improves its services by conducting tri-annual satisfaction surveys and closely reviewing feedback,” it said.
“This dedication to addressing customer pain points is reflected in its high retention rates, with over 90% of its clients choosing to continue their partnerships,” CHT Security said.
It added that dedicated project managers are assigned to each client to provide personal service and rapid responses, which has contributed to its brand reputation.
Frost & Sullivan Senior Industry Analyst Vivien Pua highlighted this customer service and training focus. “Frost & Sullivan believes that CHT Security’s exemplary customer service and steady talent cultivation reinforce its competitive advantage,” Pua said.
“The company delivers unique benefits and fosters solid stakeholder relationships by leveraging the voice of the customer and investing in skilled professionals.”
The Frost & Sullivan Company of the Year Award is given to organizations that show excellence in growth strategy, a high degree of innovation, leadership in customer service, and leading market penetration. Frost & Sullivan’s market analysts decide the winner of the award based on in-depth interviews, analyses, and extensive secondary research.
CHT Security is a leading cybersecurity provider in Taiwan providing services for the government, critical infrastructure providers, the finance industry, manufacturers, healthcare providers, enterprises, and consumers.
The company said it is steadily growing in Taiwan, offering solutions to over 900,000 households and mobile subscribers, over 40,000 SMEs, and 300 large enterprises and government institutions.